The Market Place Theatre & Arts Centre is committed to achieving excellence in customer service by setting high performance targets andinvolving and responding to our customers in a helpful, friendly, professional and timely manner.
Our staff will treat all of our customers fairly, equally, with respect, courtesy and consideration. These customer service standards cover all services provided by The Market Place Theatre and set out the level of performance and customer care that every customer can expect from us. If you feel that you have not been treated fairly we encourage you to let us know [marketplacearmagh.com/contact]
Where a standard indicates a number of days to do something, or respond, the number of days will begin on the day we receive your enquiry or correspondence. A key feature of this commitment is listening to and involving our customers and staff so that we can makesure our services respond to your needs. Customer involvement will help to monitor them to ensure they are achieved. We would appreciate your views on our setting of targets. If you would like to comment on our service standards or become involved we would be delighted to hear from you - www.marketplacearmagh.com/contact
We will continue to tell you how we measure up against these standards.
Our customers include all users of our service alongside suppliers and staff.
Through our service standards we are committed to:
*Providing responsive services
*Acting quickly if things go wrong
*Providing clear information
*Inviting customers to become involved in the organisation
*Providing a quality service