ABOUT US

How To Make A Complaint Or Suggestion

COMPLAINTS

If the service you received at The Market Place Theatre was less than satisfactory or you felt that it was not of a high enough standard please let us know. You can download our complaints form here

PROCEDURE

THE MARKET PLACE THEATRE & ARTS CENTRE COMPLAINTS PROCEDURE

The Market Place Theatre & Arts Centre aims:

  • To provide the theatre’s customers with the best possible service;
  • To resolve complaints immediately;
  • To provide the theatre’s customers with an effective and efficient means of resolving dissatisfaction with the services provided;
  • To provide a clear procedure with complaints;
  • To communicate effectively with a complainant throughout the complaints procedure;
  • To review complaints procedures with a view to learning from our mistakes and ascertaining ways to improve our services to meet the needs of the customers;
  • To provide a way of rectifying injustice whenever possible.

How to Make a Complaint

Customers / individuals may submit a complaint in person to any member of staff present at the time, by phone, in writing or through Armagh City and District Council. A simple form is available here

The Market Place has a specific procedure to deal with customer complaints and as part of that procedure it is noted that The Market Place will acknowledge the receipt of complaints within 72 hours and respond to the complaint in full within 10 working days. Where it will not be possible to respond in full within this period, due to the need to conduct internal enquiries, the complainant will be informed of this situation within 72 hours. The complainant will be kept informed after this period at regular intervals.

In addition, The Market Place aims to resolve 90% of all complaints received within 10 working days.

  • We record, monitor and measure complaints and will publish the results via the website
  • We aim to acknowledge and deal with complaints as quickly as possible.
  • We will acknowledge all complaints within 72 hours and aim to deal with all complaints within 10 working days.
  • We aim to resolve 90% of all complaints within 10 working days and will monitor and publish the results of these.

HAVE YOU BEEN TREATED FAIRLY?

We are committed to treating all our customers and customer groups fairly and equally. We assess and measure this in questionnaires to various customer groups.

If you feel you have not been treated fairly, please do not hesitate to get in touch. E-mail kmullan@marketplacearmagh.com 

HELP US TO IMPROVE OUR SERVICE

If you would like to make a suggestion about how we can improve our service we welcome feedback from our customers. You can e-mail us at kmullan@marketplacearmagh.com. We will acknowledge your e-mail and suggestions and try to implement it where possible, feasible and reasonable and let you know the outcome

 

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